Please note these Terms and Conditions apply to all orders of celebration cakes and cupcakes. For wedding cake terms and conditions please see our Wedding Contract.
A £20 deposit is due to confirm booking for all orders over £30, excluding wedding cake orders for which the deposit is £50. Full payment in advance is due on orders £30 or under. Deposits are non transferable and non refundable. Deposits can be paid by bank transfer or Paypal. We do not accept cash or cheque for deposits.
CHANGES TO ORDER
Please note any changes to orders are at the discretion of Lily Pink Bakery and can be requested up until 7 days prior to your collection date. Changes may not be possible on custom orders for which personalised toppers have been made in advance or bought in.
Deposit will be retained in case of cancellation. Cancellations must be in writing.
If you are collecting your cake we will arrange a time that suits you via email. Please note although we bake from home we are not usually available all day and therefore ask that these times are strictly adhered to. Failure to arrive at your pre-arranged time may result in a delay to collection of your order. You will still be liable for full payment of balance.
In the case of an emergency or an error in your delivery, please contact us so we can fix the issue immediately. If you are unhappy with your cake for any reason, please contact us immediately. In the rare case that there is an error with your order and would like a refund, you must call on the day of your event and arrange for your complete order to be returned.
ALLERGIES & SPECIAL DIETARY REQUIREMENTS
Please note that our cakes contain eggs, dairy and gluten. Our cakes may contain traces of nuts. Please contact us with any questions regarding allergies or ingredients.